Disclaimer:
Toonie Tours sells and promotes tours & experiences that are participated in on a strict volunteer basis. Neither Toonie Tours, our tour guides nor our tour & experience partners will be held responsible in any way for injuries to the body or property experienced during these tours & experiences. Toonie Tours, our guides and partners reserve the right to deny participation in any tour, to any person, for any reason. Thank you for your understanding.
Our cancellation policy is as follows:
Our Free Tours:
While these tours are free (or booked for a small booking fee with groups bigger than 5 people) we ask that you cancel before the tour start time so that we can increase our tour capacity for others to join. We offer customers **100% refunds** if they choose to cancel with *24-hour notice.* Notice less than 24 hours cannot be refunded. No-shows will not be refunded. *No-shows and late-cancelations will be charged a $2/person fee* to the credit card on file for groups of less than 5 people.
Our Premium Paid Tours:
We offer customers **100% refunds** if they need to cancel with *24-hour notice before the tour start time.* Notice less than 24 hours cannot be refunded unless the *Trip Protection Upgrade* was purchased at the time of booking, allowing notice to be reduced to just 1 hour before tour start time. No-shows will not be refunded.
Our Private Tours:
Cancellations or changes require at least 7 days’ notice before the tour date. We reserve the right to keep a 20% deposit for all cancellations. Less than 7 days’ notice will not receive a refund. No-shows will not be refunded.
Third-Party Tours & Experiences:
We offer our customers a wider variety of tours & experiences with third-party partners. These tours & experiences are not provided by us, however, they have been chosen by your local tour guide based on their quality and value. If a cancellation or refund is requested, the third party’s corresponding policy will apply.
Memberships:
All memberships are renewed annually. Cancelations can be made at any time to prevent a future renewal. This item is non-refundable.
Attraction Tickets:
All attraction tickets are final sale.